Terremoto

FREQUENTLY ASKED QUESTIONS

I upgraded to the PRO version. Is this a one-time fee or a subscription? Do I need to cancel anything if I decide I no longer need the app?

The PRO version is available through a one-time in-app purchase, not a subscription. This means you'll have lifetime access to the PRO features without any additional charges. If you decide you no longer need the app, you can simply discontinue its use or disable the push notification features.

How can I access the PRO features on a new or additional iOS device if I've already made the purchase on another device?

To access the PRO features on your new or additional device without an extra charge, please use the "RESTORE PREVIOUS PURCHASE" option located at the bottom of the upgrade screen in the app. It's crucial to ensure that you're logged in with the same iTunes account you originally used to make the purchase. This action will restore your PRO version access on your new or additional iOS device.

What do the red, orange, gray symbols and their different shapes mean on the map? Where can I find the symbol legend?

The symbol colors indicate how recently an earthquake occurred:

The shapes denote earthquake magnitude: For a complete explanation of all map symbols, click the "Info" icon in the top right corner. This will display the symbol legend.

I've noticed a flag or country name that doesn't match the earthquake epicenter location. Why is this happening?

Location names, including country names, are automatically determined based on the earthquake epicenter's latitude and longitude coordinates. However, given the complexity of geographical boundaries, this automated process may lead to inaccuracies. If you observe any discrepancies, please do not hesitate to contact us. We assure you that any inaccuracies are unintentional.

Why am I not receiving notifications?

If you're not receiving notifications, first ensure that you have granted the app the necessary permissions. When reviewing the app settings, a popup should prompt you to fix the permissions if needed. Next, test the notification feature by navigating to "App Settings" --> "Advanced" --> "Push Notification Test." You should receive three different notifications within a few seconds. Lastly, check that your notification filters are set according to your preferences. For testing purposes, you might want to configure the filter for a wider area and a lower magnitude threshold.

Why does the location or magnitude sometimes get updated multiple times shortly after receiving a notification?

This phenomenon is completely normal. The initial values provided in notifications can be preliminary or automatic estimates. As agencies gather more data, they may confirm these initial estimates or update them with new, slightly different values. This iterative process ensures the accuracy of the information provided.

Why are notifications delayed?

The delivery of push notifications about earthquakes depends on the public data availability from various agencies, which is unfortunately often delayed. Our app is designed for informational purposes only and is not an early warning system. We strive to send notifications as promptly as possible upon receiving new earthquake information. However, agencies typically take a few minutes to review and release data after an earthquake occurs. This delay varies across different territories, and there's limited capacity for the app to expedite this process at the moment.

What do the vertical blue and yellow lines on the left side of the screen indicate?

The vertical blue line indicates that the event's epicenter is offshore, in the water. The vertical yellow line signifies that the event data is preliminary or an automatic estimate and has not yet been confirmed.

If your concern hasn't been addressed in this FAQ section, please reach out to us:

SUPPORT